Communication

Notices that reach members and parents

One notice to a group arrives in Clubsman, by e-mail to members and parents, as a phone notification and — if you like — as an SMS too. For each one you see how many recipients have read it.

In all packages (alerts: Silver and above)

The club’s list of notices: a scheduled notice to all members about team photos, a U13 parents’ meeting with one reply and a tournament schedule; each shows the number of recipients and the channels.
Notices with scheduled sending, channels and replies.

At a glance

Notices to groups

Recipients by group or one by one; channels: Clubsman, e-mail to members, e-mail to parents, phone notification and SMS. Attachments, pictures in the text, drafts and scheduled sending.

Who has read it

Every notice shows “Read x of y”; with one click you write a new message to those who have not opened it.

SMS with a notice or on its own

The “SMS” channel also sends the notice as a short SMS: before sending you see the number of phone numbers and the estimated use, and nothing goes out half-way. The SMS composer counts characters and parts, and credits never expire.

News and documents

News with a block editor, scheduled publishing and a newsletter; before publishing you see who it goes to and how many recipients get it. Documents visible to everyone, to groups or to staff, and automatic birthday greetings.

In detail

Notices and SMS: everything it does

Conversations

  • Personal messages and replies to notices; the club decides whom members may write to.
  • The club can let a coach write to the whole club or only to their own groups.
  • A personal signature and quick replies for parents.

SMS

  • The SMS text is prepared from the notice’s subject and first sentence; before sending you see, for example, “Recipients: 12 phone numbers · estimate: 12 SMS”.
  • SMS are charged to the club’s SMS balance; if the balance is not enough, the notice does not go out. A scheduled notice reserves its SMS, and they are returned if it is cancelled.
  • The notice shows how many numbers the SMS went to and how many were delivered.
  • A member or parent can opt out of SMS notices; invoices, payment reminders and sign-in codes still go.
  • Only people with the right to send SMS can do so; members’ and parents’ numbers without duplicates.

News

  • A scheduled news post is published at the chosen time and goes by e-mail if you choose so.
  • The editor does not lose your work: it asks before closing with unsaved changes; pictures at 33, 50, 75 or 100 % width.
  • “Who has read it” separates “Read” and “Not read”; members and parents read a news post full screen on their phone.

Delivery you can follow

  • An archive of sent mail with each message’s path: accepted, delivered, rejected.
  • A report of failed e-mail addresses and re-sending.
  • Recipient unsubscribe and notification settings for each parent.

Device notifications

  • Notifications to a phone or computer using the Web Push standard — no outside provider.
  • A bell in Clubsman with notifications grouped by kind.

Alerts for staff (Silver package and above)

  • An e-mail warning when a member misses several trainings in a row, has unpaid invoices or their medical certificate expires.
  • A notice of the day’s cancelled sessions to chosen recipients.

What users say

Clubs’ experience

The portal is therefore a good meeting point for everyone who is connected with us in any way …

Read the full review

Working in the portal helps us above all with finances, where we can keep all records of payments and non-payers. We have all the data on all members in one place — players, coaches and others. We can publish everything that will be happening at our club, from matches and tournaments to trainings and so on. The portal is therefore a good meeting point for everyone who is connected with us in any way – players, parents, coaches, supporters – and who wants quick information.

ŽKD Maribor women’s basketball club Translated from Slovenian

Spletni portal has certainly achieved its purpose …

Read the full review

Because every year we have more children at the club, more activities and so more organisational needs, we decided to start using Spletni portal. Our wish was to set up better, faster and more effective communication between the club and its members – the parents. Spletni portal has certainly achieved its purpose, as through it we can pass on all the necessary information about every club activity to parents promptly and clearly. Spletni portal also offers a range of other functions: publishing photos and summaries of individual events; every member can see what a particular group is doing and also manages and completes their own personal profile. In short, Spletni portal offers many different options for passing on information faster and more effectively, and it is also something that keeps growing and being upgraded: the owner of the portal is always available to help and tries to fulfil as many of the users’ requests and wishes as possible.

Coach NK Junior Translated from Slovenian

Questions

Frequently asked questions

Does the price include SMS and e-mail?

E-mail is included without limits for a club’s normal use. SMS messages are paid by use with prepaid packages, and credits never expire. Silver includes 200, Gold 1,000 and Platinum 3,000 SMS per year — Clubsman adds them at each licence period.

Does Clubsman work on a phone?

Yes. It works in the browser on a computer, tablet and phone, and you install it on your phone as an app straight from the browser — no App Store or Google Play — and receive notifications on the device. For recording attendance coaches also have the Prisotnost SP attendance app, which works even without signal.

Related

See how it works on a sample club

Try every feature in the trial environment with made-up data — as an administrator, coach, member or parent.